Can I delete my account by email if I cannot access the app?

Yes. Email hello@clublono.com from the email address registered on the account, with subject 'Delete my account'. We will action it within 30 days and confirm by reply.

What happens to my Premium subscription if I delete my account?

Cancelling a paid Premium subscription is separate from deleting your account. On iOS, cancel via Settings → [your name] → Subscriptions → ClubLono. On Android, cancel via Play Store → Profile → Payments & subscriptions. On Web, use Settings → Subscription → Manage billing. Cancel the subscription first, then delete the account.

What data is deleted when I delete my ClubLono account?

Your user account (email, hashed password, sign-in provider links), your personal profile (display name, photo, cross-club stats), clubs you host that have no other host (including roster, queue, match history, scheduled sessions, photos and chat threads), and your guest-claim and push notification tokens.

What data is retained after account deletion?

Financial records (booking, amount, currency, Stripe reference) are retained for up to 6 years in the UK for tax and accounting law. Match history in other hosts' clubs is retained but your display name is replaced with 'Deleted user'. Anonymised analytics may be retained, and standard infrastructure logs are kept for up to 30 days.

Account

Delete your account

Last updated: 11 May 2026

In short: you can delete your ClubLono account at any time, either from inside the app or by emailing us. Deletion removes your account, your personal profile, and your clubs. Some data must be retained for legal or financial-record reasons, as set out below.

Delete from inside the app (fastest)

The quickest way to delete your account is from within ClubLono:

Open ClubLono on your phone or at app.heylono.com.
Sign in if you are not already.
Open Settings (the gear icon) and scroll to Danger zone.
Tap Delete account.
Confirm twice. Deletion is permanent and cannot be undone.

If you own a club, ClubLono will transfer ownership to your longest-tenured cohost. If a club has no cohost, you'll need to wipe it from Settings → Danger zone → Wipe all data, or invite a cohost first, before account deletion can proceed.

Delete by email

If you cannot access the app — for example, you've lost your phone or forgotten your password — email us and we'll process the deletion manually.

Send your request to hello@clublono.com.
From the email address registered on the account, with subject "Delete my account".
We will action it within 30 days and confirm by reply.

Email a deletion request

If you subscribed via App Store or Google Play

Cancelling a paid Premium subscription is separate from deleting your ClubLono account. To cancel billing:

iOS: Settings → [your name] → Subscriptions → ClubLono → Cancel.
Android: Play Store → Profile → Payments & subscriptions → Subscriptions → ClubLono → Cancel.
Web: Open ClubLono, then Settings → Subscription → Manage billing.

If you want both — delete the account and stop billing — cancel the subscription first, then follow method 1 or 2.

What gets deleted

Your user account (email, hashed password, sign-in provider links).
Your personal profile (display name, photo, cross-club stats).
Clubs you host that have no other host: the club, its roster, queue, match history, scheduled sessions, photos, and chat threads.
Your guest-claim tokens and any push notification tokens registered to your devices.

What is retained, and why

Some records cannot be removed at the moment of deletion for legal or operational reasons:

Financial records. Where you have paid for or received payment via a paid session, the booking, amount, currency and Stripe reference are retained for as long as required by applicable tax and accounting law (typically up to 6 years in the UK).
Match history in other hosts' clubs. If you signed in to ClubLono and played in another host's club, your display name is automatically replaced with "Deleted user" in that host's roster, queue and match history when you delete your account. The records of matches themselves remain (the host's stats stay intact) but no longer carry your name. If you played as an unsigned-in guest only, your guest name was never linked to an account and remains in the host's club until they clear it — contact the host or email us to facilitate removal.
Anonymised analytics. Aggregated, non-identifying counts (e.g. "number of matches played per month") may be retained for service-improvement purposes.
Server logs. Standard infrastructure logs containing IP addresses and access timestamps are retained for up to 30 days for security and reliability.

Players who joined as a guest (no account)

Guest players have no ClubLono account — there is nothing for ClubLono to delete on your behalf, because we never associated your name with an email or login. Your name appears only in the host's club data. To have your guest name removed from a club's queue or history, contact the host directly.

How long deletion takes

Account and personal-profile deletion is immediate from the app. Background storage cleanup (photos, chat attachments) and propagation to backups complete within 30 days. Financial records subject to the retention period above are removed when that period expires.

Questions

For anything not covered here, email hello@clublono.com.